Shipping Policy

At Aēvum Essentials, we understand the importance of timely and reliable shipping to enhance your shopping experience. Please take a moment to review our shipping policy:

FREE shipping
We value our customers and are committed to providing an exceptional shopping experience. That is why we offer FREE shipping on every order, with secure and fully tracked delivery for your peace of mind.

Processing Time
Orders are typically processed within 1 to 2 business days from the date of purchase, excluding weekends and holidays. Rest assured we are doing everything in our power to get your order to you as soon as possible.

Delivery Time
Once your order is dispatched, the estimated delivery time is 5 to 10 business days. Tracking information will be provided once your order has shipped. Please note that unforeseen circumstances such as weather delays, customs clearance processes or carrier issues may impact delivery times.

Missing or Damaged Items
While we do everything we can to ensure your order is delivered safely and on time, we understand that unforeseen circumstances can sometimes occur. If your order is lost or damaged during transit, please contact our customer service immediately. We will do our best to resolve the issue and provide an appropriate solution.

Delivered but Not Received
If your tracking shows that your package has been marked as “Delivered,” but you have not received it, please file a claim directly with the carrier. You will need to provide us with the proof of loss or a formal claim confirmation from the carrier. Claims for packages marked as delivered will not be eligible after 7 days from the delivery date.

Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address.

Please contact us immediately at info@aevumessentials.com if you believe you have provided an incorrect shipping address. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.

Taxes
You are responsible for all taxes, duties, and charges imposed by the jurisdiction to which the products are shipped, including but not limited to sales or use tax, value-added tax, or customs duties.

General Information
Please note that during promotional periods, order processing and shipping times may increase due to the high volume of orders. If you have any questions or need assistance, feel free to reach out to our customer support team at info@aevumessentials.com. We’re here to help!